Refund Policy

Appsource Technologies

Last updated: May 2026. Contact: info@appsourceTechnologies.com.

1. Purpose

This Refund Policy explains how refunds, credits, and cancellations are handled for payments made to Appsource Technologies (“Appsource”) for custom software, implementation, training, subscriptions, hosting, and related professional services. It supplements your invoice, quotation, or written Project Agreement; where they differ, the signed or written agreement controls.

2. Custom software and professional services

Fees for bespoke development, integration, consulting, and similar services generally compensate for time and materials allocated to your project. Unless a written agreement expressly states a money-back guarantee for a specific milestone:

Deposits and amounts paid for work already performed are typically non-refundable, because the cost is incurred at delivery of the milestone (e.g. discovery report, completed module, deployed build).
Prepaid balances not yet applied may be eligible for a credit toward future work or, at our discretion, a partial refund minus administrative and payment-processing costs.
If we terminate the engagement for reasons other than your material breach, we will refund any unused prepaid amounts for milestones not started, unless otherwise stated in your agreement.
If you terminate for convenience, you remain responsible for fees for completed milestones and for work in progress up to the effective termination date, as invoiced or as stated in the agreement.

3. Defects and warranty

If deliverables do not materially conform to the agreed written specification during any warranty period defined in your Project Agreement, we will use commercially reasonable efforts to remedy defects at no additional charge within that scope. Warranty remedies are typically repair or replacement, not a full refund, unless the agreement provides otherwise or remedy is not feasible after good-faith effort.

4. Hosting, domains, and third-party pass-through fees

Amounts paid to third parties (registrars, cloud providers, SMS aggregators, payment gateways) are usually non-refundable once committed, subject to that vendor’s policy. We refund only the portion we can recover and that is attributable to you.

5. Subscriptions and recurring services

Where you subscribe to a recurring service, cancellation stops future billing as of the end of the current paid period unless the agreement specifies otherwise. We generally do not refund prior subscription periods already delivered.

6. Duplicate or erroneous charges

If you believe you were charged in error (duplicate charge, wrong amount), contact us promptly with proof of payment. Verified duplicate or erroneous charges will be corrected by refund or credit within a reasonable time, typically fifteen (15) business days after verification, subject to bank or processor timelines.

7. Chargebacks

Please contact us before initiating a chargeback or payment reversal so we can investigate. Unfounded chargebacks may result in suspension of services and recovery of fees and costs where permitted by law or processor rules.

8. How to request a refund or credit

Email info@appsourceTechnologies.com with: your name, organization, invoice or receipt reference, payment date and method, and a short description of the request. We may ask for additional verification.

9. Processing time

Approved refunds are issued using the original payment method where possible. Timing depends on banks and payment processors and may take several business days after we initiate the refund.

10. Contact

Questions: contact page or the email above.